Liber and Virgil mail, the electronic mail services of ItaliaOnLine, suffered accessibility issues for two consecutive days, resulting in offline for many users. Users have reported anomalies on Downdetector and have complained of serious inconvenience. Especially since this is the second time in a year, after the January episodes.
Libero and Virgilio, the mail services offline again
On Downdetector (Libero and Virgilio) there are more than a thousand reports of malfunctions just after 6 in the morning. The email service results partially accessible via the app and is unreachable via the web: Some functions like opening messages or deleting them don’t work.
Yesterday both Libero and Virgilio were not reachable for several hours. “In the night between 13 and 14 June, an intervention – planned and communicated – was carried out for the evolutionary maintenance of the Libero and Virgilio Mail systems. The intervention it involved mailboxes and connected services, such as changing and recovering your password, Account personal area. The technicians have worked to bring all services back to normal functionality as soon as possible,” the company said in a statement. But today, new troubles.
Last January an unprecedented down had made the ItaliaOnLine mail services inaccessible for almost a week: The accounts of nine million users had stopped working. This explains why, in the comments on social networks and on Downdetector, many users have expressed their disappointment with the new down.
At the moment Libero and Virgilio have not commented on this morning’s problems, we will keep you updated.