What are the advantages of having a toll-free number available and how do you activate it? Let’s find out all the details in this article
And green number it’s a non-geographical telephone service which allows people to call at no cost. In fact, unlike other telephone numbers, the green one works calls are free of whoever makes them, because the costs are covered by the recipient of the call. Usually characterized by area code 800the toll-free number is widely used by companies and professionals to offer a convenient communication method and easily accessible for the customers.
Why is it important to have a toll-free number?
For a company, an institution or a professional, purchasing a toll-free number is important various reasons. For example, this communication channel demonstrates a certain availability towards customers, and encourages communications.
In fact, interested parties can easily reach the customer care and resolve their doubts and problems from any geographical area, without having to wait for the technical times necessary to respond to emails. This translates into a increase in customer trustand consequently allows you to strengthen the company’s reputation.
There are also advantages, however, relating to the activation of a toll-free number organizational. For example, if you have a team that works remotely or from various company locations, with the toll-free number you can provide a single communication channel e route calls automatically.
The toll-free number as a marketing tool
In addition to those mentioned previously, the toll-free number has a further advantage, namely the possibility of using it as marketing tool. Usually, in fact, most people who research companies use the toll-free number to contact them.
Furthermore, this telephone service offers the possibility of extrapolate some data after customer calls, such as geographic origin, number of calls received, peak time and even level of satisfaction. All these elements allow you to obtain crucial information for marketing strategies and for the improvement of customer care offered.
How to activate the toll-free number
Nowadays activate your toll-free number it is a simple and quick operation. All you need to do is contact a company that markets and manages toll-free numbers and choose a number that begins with the prefix 800. You can also purchase a green number “personalized” that is, composed of a sequence of numbers that are easy for customers to remember (mnemonic numbers).
When you buy a toll-free number you are purchasing hours of telephone trafficwith specific packages and operations that vary depending on the needs and the number of accessories that are loaded onto that specific number (such as call forwarding, answering machine, etc.).
Furthermore, some companies give the possibility of route automatically the user who calls the toll-free number to a virtual switchboardthat is, to a series of pre-recorded questions which, depending on needs, will make the user click a series of buttons on the phone in order to best divert the requests.
As regards i activation and management costs of the toll-free number, however, everything depends on the number of services requested and by type of number that you want to activate.
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