Half of Italian workers (48%) already use it artificial intelligence for work purposes, how to write emails and posts on social networks and 53% also believe it is the greatest opportunity for their future job. The data emerges from “Future of work”, the latest research ServiceNowthe global leader in digital workflows.
Artificial intelligence and work: ServiceNow research
The study reveals how a large part of Italian workers are convinced that artificial intelligence will help in carrying out their work. According to those interviewed, the creation of Excel files it is destined to be the task most entrusted to artificial intelligence, 80% have in fact already used it or plan to use it for this purpose. This is followed by reviewing documents (77%) and drafting emails or posts on social networks (75%, 48% already use it).
51% also believe that artificial intelligence it will increase the productivity of the workforceHowever, the key to successful implementation is based on clear interpretations and information. Currently three in ten people do not understand how generative AI could support them in their role (31%) and 43% admit they do not have the technical skills necessary to work with AI systems.
Artificial intelligence and training
AI and programming should be subjects of study for children under 18, respectively for 70% and 76% of the sample and 69% agree that in the modern digital world a standardized qualification for digital skills should be established, which employers of work can recognise.
66% of the sample agreed that additional training in technology or digital skills would help them feel more confident about their career prospects and 65% have taken action in this direction themselves.
Digital skills are essential for work
Only half of Italian workers (48%) think they have all the skills you need to be successful throughout your career. A similar percentage (46%) believe they will need further training to maintain a relevant position in the market. Furthermore, the sample aged between 18 and 34 has more confidence in their abilities (53%) than their older colleagues.
Although the need to develop digital skills is recognised, over a third (37%) find it difficult to reconcile updates with their work schedule and fear that, in a context of constant change, the skills they have developed could quickly become obsolete (43%) .
Considering the current technological landscape and possible future developments, 34% also say they would like to have more time and resources to update their skills, while 21% would prefer to have taken a different professional path. 13% are considering the possibility of changing sectors and retraining.
There is optimism about technological advances
To conclude, i technological advances they are also accompanied by optimism. 72% say they are excited to develop their digital skills throughout their careers and 73% recognize that digital skills provide an advantage in the business world. Additionally, 66% agree that new technologies help them reach their potential.