Facebook had a general blackout, with all services unreachable. Instagram, Facebook, Messenger, WhatsApp and even OculusVR didn’t work for more than five hours around the world. But the situation appears to have been even worse for the employees of Facebook, which during the hours of down they remained locked out of their offices.
Employees locked out of the office during Facebook downtime
The disservice for Facebook was total. Not only have all of its services, used by billions of people around the world, been unusable for hours. So much so that the company had to apologize online using Twitter, eternal rival. Internal communications were also impossible, with users having to send yourself emails in Outlook to coordinate and put the various sites back online.
Indeed, the New York Times reporter Sheera Frenkel he explained that the situation was also dramatic in the offices of the social media giant. The reporter has tweeted that “I was just on the phone with someone who works for FB describing what the employees were like unable to access buildings this morning to assess the severity of the damage because their badges did not work on the access doors ”.
The reporter then went on to say that the employees had problems making phone calls through the phones provided by the company and could not enter the conference rooms, also protected by the company’s IT system. Additionally, employees use the Workplace platform of Facebook to manage it smart working, also down. For employees who work from home, it was really impossible to solve the problem.
Apparently, the problem stems from a wrong update of the internal routers, which they have cleared the DNS information: sites were online but inaccessible. Now the problem has been solved. And hopefully the employees have finally managed to get back into their office.