Have you accidentally bought something you didn’t want to buy? Maybe you confused the product and instead of purchasing the game you purchased content? No problem, here we see together how to request a refund on PlayStation Store
Sometimes it happens that you misunderstand the type of content you are going to purchase, perhaps in the heat of the moment or because you haven’t read the product description carefully. Do not worry, is there a way to get a refund and it’s also quite simple, although you still have to keep in mind the different purchasing options. Some time ago, receiving a refund was only possible in physical stores, but now things have changed, in fact you can also request it online by simply speaking to a chatbot. But first, to stay on topic, we want to bring you back to this guide to redeem promotional codes on PlayStation.
Types of Refunds | How to request a refund on PlayStation Store
Keep in mind that to ask for a refund you need to know the various purchase categories available. If it is in fact about online games or gods add-on (the extra content related to the game), you must request a refund within a maximum of 14 days from purchase. You should know that you will only get the refund when you have not downloaded the content. The same goes for the PlayStation Plus subscriptions, the time limit is always 14 days. In this case, Sony will deduct any quotas or amounts from the refund covering the period of time during which the user took advantage of the subscription.
Pre-orders | How to request a refund on PlayStation Store
In case you have pre-ordered a gamethese must be taken into consideration two situations. In the first case, the user is expected to have pre-ordered the game well in advance compared to the release date of the title. Specifically with more than 14 days in advance compared to the day of publication. In this case the refund is available until the day of release of the title. However, if the pre-order was placed later, the user can request a refund no later than 14 days after the date of purchase.
The procedure to follow
To request a refund from PlayStation, go to the official Sony website and click on the item “What do you need help with?”. At this point click on PS Store and refunds. A menu will then appear, where you will have to select the item PlayStation Store Refunds. Done? Well, now press on the item Refund Assistant and start interacting with the chatbot. To start the conversation you may have to choose the option again Chat now and then the option Start chatting. Usually the chatbot has a precise order of questions and they are always the same. First of all it asks if the user is the owner of the account on which he requests the refund. Then he asks about select the content for which a refund is requested. Finally he asks the reason for requesting a refundat this point the conversation will continue based on the user’s choices and will end with connection with an external agent. This will be a real professional who will take care of giving the refund.
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