L‘Oversight Boardmade up of nearly 24 human rights and freedom of expression experts, presented its annual report summarizing its activities and judgment on Meta policies in the last year. More than two years after its creation, the board says its recommendations have helped Meta thrive clearer its rules for its users. But that there are still some critical points to be addressed.
Meta, for the Oversight Board, policies are improving (slowly)
“In 2022, we were pleased to see Meta for the first time making systematic changes to its rules and how it enforces them, including user notifications and its dangerous organizations rules,” the board said in a statement. a note.
The report also highlights areas where Meta needs to improve according to board members. The report states that Meta has revoked its initial restraint decision in nearly two-thirds of cases who have been selected for the Oversight Board’s shortlist. This “raises broader questions about both the accuracy of Meta’s content moderation and the appeals process.”
The group also notes that it’s been more than two years since he first suggested the company harmonize its policies between Instagram and Facebook. But that the company has “continuously pushed back the deadline” to do so.
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Additionally, the board criticizes Meta’s refusal to make available the internal guidelines for its moderators in their native languages. Meta has stated that all of her moderators are fluent in English, so the switch isn’t necessary. But the council argues that “guide in English alone may lead reviewers to lose context and nuances between languages and dialects.”
We need more transparency on “newsworthiness”
The report also highlights a lack of transparency on some aspects of Meta’s “newsworthiness” objection. A concept that allows some posts that violate the rules to remain online if the company determines that there is “public interest value” in the content.
Meta’s supervisory board also voiced some complaints about its annual report regarding its partnership with the company. One of them is that he had to wait eight months to access CrowdTangle, the Meta analysis tool. Another is that many of its decisions were published after the 90-day deadline set by its rules.
It should also be noted that, in 2022, the Oversight Board has published 12 decisions. A fraction of the nearly 1.3 million requests received by users who wanted to contest one of Meta’s moderation decisions.