Taking a plane today is simpler, easier and faster thanks to the innovation and development of biometric technology. Vuelingpart of the IAG group, has implemented the voluntary biometric recognition at Josep Tarradellas Barcelona-El Prat and Adolfo Suárez Madrid-Barajas airports. But also in Palma de Mallorca, Menorca and Ibiza and all in a first phase, which began last November. In the coming weeks the service will also be incorporated into the airports of Tenerife North and Gran Canaria.
Vueling implements the biometric recognition system
Vueling it was thus the first airline to offer the system in Spain Facial recognition integrated into your application It is a system based on identification technology through the recognition of the physical and non-transferable characteristics of people. Taking a step forward in terms of customer experience and digitalisation.
With the implementation of this system, Vueling continues to position itself as a pioneer in digitalisation and innovation. It was the first airline to sell tickets via the mobile application and have a digital boarding pass with QR code. Likewise, Vueling has the largest innovation hub in the sector in Spain.
The biometric recognition system used by Vueling: how it works
The facial recognition system, pioneered in Europe, allows Vueling passengers to complete the entire trip, from security checks to the plane, ‘by face’, i.e. without the need to show documents or boarding passes. This speeds up the entire process and increases security from the moment the traveler registers – online via the application at check-in or at airport kiosks – until the moment the flight departs.
In this first phase, biometric data will be available in security filters and at a number of select boarding gates with flights to domestic and international destinations subject to availability.
Also, the customers Vueling they only need to register once with the biometric system. For subsequent flights it will be necessary to activate facial recognition only after checking in in the “Manage your booking” section. The integration of biometric data into the Vueling application is central to the customer experience to further facilitate the process.
The future of biometrics
In the coming years, the Biometry it will become the standard for travel, digitizing and streamlining travel processes within an airport. Therefore, the implementation of this technology represents a milestone in innovation for both Vueling and Aena, as it is the first time that this airport operator’s airports offer this service to airline passengers throughout the travel circuit. The system was implemented after passing a pilot test, a collaborative project started two years ago with Vueling passengers on the Barcelona-Málaga route.
