The new ones Pixel 6 and 6 Pro from Google they are amazing users in so many ways, but not in how they manage the fingerprint sensor. In the US, where the device is already available, many buyers have complained of poor biometric sensitivity. According to Google, the reason the sensor seems unresponsive is that it uses “security algorithms advanced“.
Google explains the Pixel 6’s fingerprint sensor problems
Responding on Twitter to a user who complained like “I touch the sensor too often 6 or 7 times before it asks me to enter the PIN”, Google explained the situation as a software problem. “We are sorry for the difficulties. The sensors for the fingerprints of the Pixel 6 use advanced security algorithms. In some cases, these extra protections take longer to verify or require more direct contact with the sensor ”. Google experts then refer to a page on the site to try to fix the problem.
We’re sorry for the hassle. The Pixel 6 fingerprint sensor utilizes enhanced security algorithms. In some instances, these added protections can take longer to verify or require more direct contact with the sensor. Try troubleshooting steps: https://t.co/uTbifE5Uyo. Thanks. ^Levi
— Made By Google (@madebygoogle) November 6, 2021
But many users have complained that the page does nothing but make sure of use a registered finger and increase the contact surface with the sensor. Not what they were looking for.
Other Pixel 6 buyers have suggested it may be a hardware problem. The Pixel 6 uses optical scanners under the screen, which would not be as reliable as the ultrasonic ones used for example in Samsung’s Galaxy S21. However, the sensor works in a similar way to the latest OnePlus smartphones, which do not have these problems. The question then it actually looks like software.
It is therefore expected that in the near future Google will release an update that can solve this problem once and for all. Also because at the moment the only alternative is to enter a PIN, which is not necessarily less secure than the footprint but is not as comfortable. We will keep you updated in case of news.