TeamViewer announces integrating your own remote access platform for Slack, the popular collaboration app. Users can then initiate remote access sessions and have web-based AR support right inside Slack.
TeamViewer, here is the integration for Slack
Slack also allows companies that have many employees working remotely or across multiple locations to collaborate, with many useful tools beyond just chat. Among these, a really useful one comes: TeamViewer, which allows you to start access remotely in case you have need technical assistance on your computer.
alfredo patron, Executive Vice President Business Development at TeamViewer, explains: “Home working has had an impact on collaboration and support needs. In recent years, Slack has set a new standard for so-called agile collaboration between work teams and is used by both companies and communities. The integration of remote access and TeamViewer AR support will give our customers even more options to interact and increase productivityty regardless of the workplace or the device that is used”.
Slack already has tons of tools for collaborating. But TeamViewer integration could soon become the solution IT team members have been looking for. With remote sessions they can in fact help all employees to solve problems intuitively.
AR integration also makes it easier to manage manual tasks. Indeed the employees can work on a “see what I see” basis with a shared video feed. In this way, experts can guide others virtually, showing colleagues directly what they have to do. They also have the ability to communicate with audio chats, share files or simply send messages.
The integration works with web-first approach, so it works on all devices that can open the browser. Making remote assistance even easier.
To use this service, you need both one Slack license that a TeamViewer subscription. More details here.