The German Institute of Quality awarded the famous Acer with two highly respected titles in the survey Service Champions 2022, based on 265,000 customer ratings and 1,616 companies from 158 industries
Acer earns the first place for Top Desktop Service and the third place for Top Notebook Service.
Users who choose Acer are continuously accompanied by assistance to make the most of its products, letting themselves be guided on specification of features, purchase decision, updates and maintenance.
Users allow Acer to better understand the customer’s needs, respond promptly to their requests and promptly intervene in the event of device failures. Acer assistants are prepared to help customers to ensure that you always have a PC at maximum performance.
Diego Sala, Country Service Manager per Italy, Greece and Malta by Acer was delighted with the award ceremony.
We are really proud of the awards that the German Quality Institute has recognized. Acer is the only PC manufacturer in Italy with an internal service center and we are aware that this is a distinguishing factor well appreciated by our customers. For us, supporting customers is one of our main objectives, to satisfy their every single need, providing a punctual, flexible and personalized assistance service that does not neglect even the smallest detail.
Impeccable customer support
The pre and post-sales assistance service, one of Acer’s strong points, provides high levels of customer support thanks to thehigh preparation of technicians in PC repair using the best tools on the market and keeping customers updated on the repair status, taking charge, processing and delivery, guaranteeing fast times and precision in repairs, now typical factors of the company.
The assistance center can be contacted through the call center, reachable by phone, e-mail or chat or by opening a guarantee ticket on the official website.
If the product is under warranty, Acer will take care of the immediately return shipping, diagnosis and repair costs. In case the technicians consider the packaging of the product is not suitable for a safe shipment, they will take care of one replacement.
Prior to shipment, a team developed by Acer itself carries out a diagnosis on the replaced component or on the entire device, as appropriate.
Everyone, whether they are users or companies, has the right to extend the warranty on their products for others three, four or five years.
With an additional cost, there is also a quick repair service at the Acer headquarters in Arese, while companies can opt for an on-site repair service at their offices, which can be activated for a fee once a year if it is not decided to extend the duration of the warranty.
The customer first of all
Offering an effective and quick repair, but also knowing how to propose value-added solutions such as replacing the hard drive with an SSD memory, represent for us a way to take care of our customers throughout the entire experience of using an Acer device.
Sala added
About 60% of our work consists in assisting consumer customers, with the remaining 40% dedicated to business customers, as regards the means we use, the largest number of interventions we carry out on notebooks, desktops, monitors, Chromebooks and – in exceptional cases – other devices. This reflects, even at a historical level, Acer’s offer on the Italian market.
In the professional sector, Acer has activated the Acer Reliability Promise program which offers companies the protection of full refund, qualified for the promotion, if the product fails and is repaired within the first year of warranty. For more information, keep following our pages.
The Acer article is the best Desktop service: according to the German Institute it comes from TechGameWorld.com.