ASUS recently announced that it had received reports of an error in the press on the motherboards of the line ROG MAXIMUS Z790 HERO EVA-02 EDITION. The error concerns the writing “Evangelion” on the decorative part located on the left side of the product. The company promptly acknowledged the problem and explained how to resolve the issue to its customers.
ASUS fixes printing error on EVA-02 Edition motherboards
In his open letter to his customers, ASUS apologized for the incident and expressed regret for any inconvenience or complications this situation may have caused. As part of their commitment to promptly resolve the matter, the company announced two key initiatives.
In the first place, ASUS he extended the warranty of these products of a further anno. Secondly, the company has outlined a replacement program to address the misprint. ASUS will offer interested customers a correct decorative part, which can be easily replaced with the incorrectly printed one.
The company recognized the importance of resolving this issue quickly to ensure the full satisfaction and trust of its customers. Therefore, he invited those who may have encountered this problem to immediately communicate with the ASUS customer service for assistance and detailed information on how to proceed. To obtain further details on this replacement program and receive the correct part, users are encouraged to contact the local customer service.
ASUS has moved to address the problem of incorrect printing on the motherboard ROG MAXIMUS Z790 HERO EVA-02 EDITION. If you have purchased this limited series, please contact customer service to make it perfect.