Dell Technologies’ new ProSupport Suite for PCs provides improved IT visibility, remote resolution of possible anomalies, and practical recommendations. Here’s everything you need to know.
Dell Technologies: A look into the future of the PC
We are in a historical period in which the PC is no longer just a simple tool. In the workplace, employees use it as a gateway to collaboration and productivity. Any interruption of its operations therefore causes damage, in particular to the bottom line. That’s why Dell Technologies’ new security support services and solutions can improve your entire business. In particular, they help IT managers to deliver a modern and intelligent PC experience to their employees.
Features added to ProSupport Suite for PCs leverage artificial intelligence and an always-on approach. This makes IT support even easier and more personalized. New endpoint protection proposals strengthen the industry’s most secure PCs with additional verification and protection capabilities below the operating system level.
“If PCs aren’t productive, the employees themselves can’t be,” he commented Patrick Moorhead, fondatore e chief analyst di Moor Insights & Strategy. “Support services and security solutions must evolve as employees use the tool and be able to prevent threats. Dell Technologies is evolving in the right direction with unique market proposals, designed with an eye to the future ”.
ProSupport Suite per PC helps maximize productivity
According to recent research by Forrester Consulting, 70% of companies expect to increase investments in remote work over the next year. With this in mind, ProSupport Suite for PC is the ideal choice for optimizing production. The new features include:
- Custom tools for IT management: The service provides IT managers with functionality for managing update catalogs and their deployment. It is therefore possible to automatically and remotely update the Dell BIOS, drivers, firmware. In addition, you can manage all applications, customizing the way these updates are grouped and managed.
- Practical information tailored in one place: IT managers can consolidate machine health metrics in a single view. Metrics can be used to gather information on performance trends and, when needed, take immediate action. These can also be done remotely, maximizing customized recommendations from Dell Technologies AI-based software
- Workflow remoti customizzati: By using a custom rules engine to define and orchestrate the workflows associated with remote resolution of large-scale anomalies, IT managers can also selectively predetermine the recipients of automatic updates and how they are released.
- June 16, 2021, Brazil. In this photo illustration the Dell Technologies logo seen on a smartphone screen and in the background
ProSupport Suite for PC features are available to channel partners and their customers: Channel partners can leverage the full range of AI, tool and portal-based support capabilities from within ProSupport Suite for PC; view and manage the support experience for multiple customers using SupportAssist within TechDirect and request support from Dell Technologies to address customer needs for individual cases and entire PC sets.
The role of Dell Technologies in the IT environment of 2021
“The role of IT has never been more important than it is today. Even if the mission remains the same – to make sure everyone can be productive and keep systems running – the operations involved have become complicated, especially in the face of constant growth in volumes of data and opportunities at the edge, “he said. Doug Schmitt, president of Services di Dell Technologies. “Our approach to IT services is designed on an adaptive always-on basis. These leverage AI by taking into account current realities and future customer needs. Ultimately, the new features presented are intended to help IT managers move into the future while maintaining market leadership. In this way they can provide those who work with the ability to continue to collaborate and innovate without interruption ”.
Dell Technologies offers the industry’s safest and smartest PCs with integrated AI
Dell’s Trusted Devices security portfolio helps protect Dell PCs throughout the supply chain and device lifecycle. This complete suite of security solutions, active above and below the operating system (OS), leverages intelligence to help companies detect and neutralize threats by improving parameters MTTD (Mean Time To Detect) e MTTR (Mean Time To Resolution) of problems.
Dell Technologies leverages its leadership with new security features that include:
- Advanced Secure Component Verification per PC enables customers to ensure that Dell PCs and related components are delivered exactly as ordered and manufactured. Dell Technologies is the industry’s first PC manufacturer to have this native capability that extends its supply chain integrity and security controls.
- Intel Management Engine (ME) Verification examines the system firmware for any tampering. The initial release of Intel ME Verification targets boot processes essential to system security. This provides additional layers of protection below those of the OS.
- Dell Trusted Device Security Information and Event Management (SIEM) integration provides customers with complete visibility, through selected SIEM dashboards, into security events occurring beneath the OS. The function allows you to comprehensively analyze the security status of the company by increasing the value obtained from the investments made in this area.
Availability of products
The new features ProSupport Suite for PCs will be made available to all customers worldwide through channel partners starting from next October 19th.
Advanced Secure Component Verification is available now for US federal customers and on select Dell PCs.
Intel ME Verification and Dell integration Trusted Device SIEM are already available in North America, Europe and Asia Pacific Japan on Dell PCs.