nice offers training and technical support activities in the ICT field. These are activities related to the adoption of new technologies applied to the government of the territory, data services, Internet and telephony. But above all it deals with the activation of the Spid, the digital identity that has been talked about very often. And it is possible to activate it thanks to the new chatbot activated by Lepida himself.
With Lepida it is possible to activate the Spid through the new chatbot
About a month ago it was activated chatbot to activate the Spid through the Lepida service. It is very simple to use: the function can be reached from the main page of id.lepida.it, the chatbot can be found by going down to the bottom right. The user, before starting to use it, must read the information on Privacy and accept the terms.
From this moment on it will be possible to interact and therefore start a conversation with the Virtual Assistant. It will be able to provide guided information regarding the Spid LepidaID.
Why was the Spid chatbot created with Lepida?
The goal of creating a chatbot for creating the Spid with Lepida is to guide the user in every single step in the creation of your own personal Spid. In this way, the Help Disk operators are left with the possibility of dealing with the more complex requests that require direct intervention by the personnel.
The chatbot has the ability to give answers regarding questions about registration and its modalities (de visu, remote webcam, video with symbolic transfer, through Cie, Cns and Digital Signature) distinguishing between free and paid ones. Also the request for various information (Spid for a fee, Spid for minors, Spid for foreigners, Spid for citizens of San Marino, Spid by proxy, professional Spid).
And that’s not all: there are also requests relating to the modification of credentials or personal data (modification of documents, such as revoking or suspending one’s user account) for which, once the problem has been identified, the user is directed to the specific Faq for solving the problem. case.
As well as password questions (when the password expires, users with blocked password, suspended user, how to recover the password) for which the user is again directed to the pertinent Faq with instructions for solving the problem; questions related to access problems; questions related to using the app.
How the Lepida chatbot works
The operation of the Lepida chatbot is simple and anyone can use it. First of all, it is fair to underline the fact that there is no need to enter personal data. If necessary, the user will be directed to the Help Disk.
The Lepida chatbot can be used both through the vocethen vocal dictation, or by writing in chat. This mode of use is active on the main browsers and also allows visually impaired people to be able to use it.
All conversations come monitored and controlled: in this way, if there are errors in the answers, it is possible to review everything. It is fair to note that the number of users who used the new service of Lepida is increased considerably: this means that it is of invaluable help for those who have had difficulty activating the Spid.