In this article we will help you understand why your PS5 controller does not connect and we will also offer you several possible solutions to the problem
Il DualSense it is certainly one of the most interesting innovations brought by Sony with the PS5, but unfortunately it is not without its problems. From the launch of the console to today, in fact, many players around the world have experienced different things with the device, in particular with regards to wireless connection.
In fact, many people have complained about unable to connect your DualSense to the console. As annoying as it is, fortunately this problem It’s usually not very difficult to fix and based on the causes it presents different solutions. To help players in difficulty we have therefore decided to write this article, where we will help you understand why your PS5 controller does not connect and we will also propose several possible solutions to the problem.
Pair the DualSense | PS5: why doesn’t the controller connect?
If you’re looking to connect your DualSense to a new PS5, then first things first you’ll need associate it. To do this, simply connect the controller to the console with a USB cable suitable and press and hold the PS button. Once this is done, the DualSense will be associated with this specific PS5 and you can also start using it wirelessly.
Alternatively, if you already have a controller connected to the console and want to pair a new one, you can use a wireless pairing method. This process is a little more complex, but it can be useful if you don’t have a USB cable handy. Below you will find all the steps to follow to connect a second controller to the PS5 without using cables:
- Open your PS5’s settings menu
- Select “accessories“
- Go to “general” and then click on “Accessori Bluethooth“
- Take the controller you want to pair and hold it down for a few seconds at the same time the PS button and the Create button
- Use your primary controller to select the new one from the Bluetooth accessories screen and pair it with your console
Check USB ports and cable | PS5: why doesn’t the controller connect?
If you don’t have a second controller to perform the wireless pairing method with and can’t connect your DualSense via cable, then there may be a problem related to USB. In this case, in fact, the USB cable you are using could be broken or the console’s USB port could not work for some reason.
First we advise you to try use a different cable, such as one of those included in the most recent smartphones. If the problem persists even with a new working cable then we suggest you try using a different USB port. In fact, the PS5, in addition to the main USB socket, also features a USB C socket on the front and two more classic USB sockets on the back.
Restart the console | PS5: why doesn’t the controller connect?
Sometimes it may happen that your DualSense suddenly disconnects while you are playing a game. In these cases, if you are not able to reconnect it via cable, by restarting the console you may be able to resolve the problem easily. To turn off the PS5 without using the controller, all you need to do is press and hold the power button for a few seconds until you hear two sounds in rapid succession. Once you have turned off the console in this way we recommend that you wait a few minutes before trying to turn it back on.
Update your controller | PS5: why doesn’t the controller connect?
If your DualSense works in wired mode but not wirelessly, then this may be necessary update the integrated software. To do this, simply go to settings while the controller is connected via cable, select “accessories” and then click on “controller (general)“. At this point, simply select “Software dispositivo controller wireless” and install the latest update (if present).
Check for interference | PS5: why doesn’t the controller connect?
If your DualSense continues to work in wired but not wireless mode, then there may be interference caused by other devices. In this case we advise you to turn off all nearby Bluetooth devices, such as headphones, mouse, smartphone, router and so on. Once this is done you can try connecting the DualSense again by trying to keep it as close to the console as possible to reduce the risk of interference.
Disconnect the DualSense | PS5: why doesn’t the controller connect?
If the DualSense is connected to the console but you can no longer use it, then you can try disconnect it from your PS5. To perform this method you need a second working controller connected and you will have to follow a similar procedure as for wireless pairing. Below you can find all the steps To disconnect your DualSense from the PS5:
- Open your PS5’s settings menu
- Select “accessories“
- Go to “general” and then click on “Accessori Bluethooth“
- Select the failed controller and click log out
- Restart the console
- Reconnect the DualSense to the PS5 using the wireless or USB cable method
Reset the DualSense | PS5: why doesn’t the controller connect?
If the DualSense is still giving you problems then it may be necessary reset it. First we suggest you press and hold the PS button on the controller for 10 seconds until the light bar turns off. This way you will perform a soft reset of the DualSense and then you can try to reconnect it normally.
If you are still having problems after the soft reset, then this may be necessary reset the controller to factory settings. All you need to do this is insert a paper clip or pin into the small hole on the back of the DualSense to the right of the Sony writing. Once you insert something into the hole you will have to hold down the small button inside for about 5 seconds. Once this is done you should have successfully reset the DualSense e you will have to re-pair it with the console as if it were the first time.
Contact support | PS5: why doesn’t the controller connect?
If after following all these steps you still can’t connect your controller then it might be wise to try contact PlayStation Support. At this point it is likely that there is an internal problem with your DualSense or even with the console and in this case And better to contact authorized professionals.
Go back to playing
This concludes our article on why the controller does not connect to the PS5 and how to solve the problem. We hope that this guide has been useful to you and has helped you solve your problem without too much difficulty.
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