AGCM (Antitrust Authority) announced a penalty for Xiaomi Technology Italia, the company that represents the Chinese group in our country. The penalty is equal to 3.2 million euros and it is linked to the assistance policies of the company that has hindered consumers in an attempt to take advantage of the legal guarantee of conformity. Here are the complete details on the case, which opened last January and closed today with the sanction announced by the AGCM.
Xiaomi Italia sanctioned by AGCM: a fine of 3.2 million euros arrives
The AGCM sanction to Xiaomi Italia therefore concerns the practices adopted by the company in guaranteeing assistance to its customers. The company, in fact, refuses the repair under the legal guarantee in the presence of other product defects. It should also be noted that the company, underlines AGCM, continues to carry out repairs instead of focusing on replacing the product, depriving the user of the goods purchased repeatedly. Furthermore, Xiaomi Italia was also sanctioned for the policy linked to the verification of defects.
The company asks you to pay the costs of checking and shipping the product. For the customer who refuses the estimate of the out-of-warranty repair, the non-return of the product is recorded. The sanction arrived at Xiaomi Italia by AGCM, therefore, is the result of a series of incorrect policies that violate current regulations.
For all the details you can refer to AGCM website.