DAZN and the meeting with the Minister Giancarlo Giorgetti and the Honorable Undersecretary Anna Ascani. At the end of the meeting, the company – which holds the broadcasting rights of Serie A for the three-year period 2021-2024 – released a note in which it set out its point of view with respect to the controversies that emerged last week on the issue of concurrency. Here’s what came out of it.
DAZN: future, investments and customer care
At the end of the meeting with the Minister Giancarlo Giorgetti and the Honorable Undersecretary Anna Ascani, DAZN reaffirms its maximum commitment in the path undertaken when, at the end of March 2021, the rights for the broadcast of the Serie A football championship were assigned.
A commitment which, in the following months, materialized in a series of important investments already made and which will be further increased over the next few seasons.
Beyond invtotal initial allocation of 2.4 billion euros for the three seasons, for the broadcast of Serie A, DAZN has worked intensely on the development of the technological part, for the benefit of the entire country, enhancing the existing infrastructures through DAZN Edge and, to the advantage of the quality of the service, optimizing the reception of images.
This work that, only for this first season, has already seeno an investment of over 10 million euros, will be further strengthened over the next few seasons.
As proof of this, it has already been announced that by the end of November the FULL HD, 1080P, will be available and will be in operation, which will ensure greater definition of the images. Furthermore, on the subject of quality, the company is committed to continuing and accelerating the development of Multicast, which leads to a reduction in buffering – the slowing down of the image – by over 50%.
Naturally all this for the benefit of the customer and his needs to which DAZN has always been extremely attentive.
In this regard, it is useful to remember that, on the occasion of the accident of 23 September 2021, for which the company immediately assumed responsibility, reimbursements were planned and made, for a total amount of 10 million, for one month to all impacted customers; method of action already demonstrated by the company in the past and ready to repeat in future, should problems of his / her direct responsibility arise again.
Furthermore, in the path of attention to the consumer DAZN is ready to further develop and enhance the Customer Service both from a technical point of view and with operators, to always ensure maximum reactivity and attention to requests from its customers.
Lastly, during the meeting, it was reiterated that there will be no changes in the use of the service during this season and that any type of change will be communicated in a clear and transparent manner and within an appropriate time.
DAZN hopes that there will be further opportunities for discussion with the Minister, the Institutions and the Authorities, with the aim of developing issues of collective interest in the right way.