Safety first, Mawdy e Mapfre Warrantylands the direct management of the roadside assistance on highways.
Mawdy and Mapfre Warranty, direct management of roadside assistance on motorways lands, source from the press office
Who is Mapfre
The roadside assistance service also arrives on the motorwayand managed directly by Mapfre. The service company wholly owned by Mawdy – Mapfre Worldwide Digital Assistance.
This company specializes in offering solutions and services in the personal and business assistance sector. It already provides roadside assistance services to the full satisfaction of motorists, and is now enriching its portfolio with a direct presence on the motorway as well.
The details of the offer
A preview of this new service it is exclusive to roadside rescuers. And to mechanical shops during the 2nd Mawdy Convention dedicated to them.
The new activity of direct management of motorway assistance, which is part of a national plan. And it aims for widespread distribution throughout the boot.
So, kicks off with the coverage of the service on the Turin ring road. And on a part of the A5 motorway, up to Quincinetto (TO) under the jurisdiction of ATIVA (Turin Ivrea Valle d’Aosta motorway).
Being present on the first stretch of motorway with Mawdy – Mapfre Warranty roadside assistance vehicles is a source of pride for us. This is the first milestone of a wide-ranging project that provides for the arrival of our direct service on the entire motorway network of the peninsula “
Anil Milli, Deputy Head of Suppliers at Mawdy and Mapfre Warranty and liaison for the breakdown service network, said “We are delighted that motorists can start using our breakdown assistance service on the motorway as well. Ours is a quality assistance network, made up of selected and trained professionals who daily support our customers in the best possible way with a precise, attentive and fast service”.
The structure present in the area, which boasts over 600 operators, is joined by the Mawdy Contact Center, inside the company, made up of 150 multilingual operators who respond personally 24 hours a day, 7/7, 365 days a year.
Primary goal of Mawdy is the complete satisfaction of its customers: all the company’s activities are aimed at guaranteeing maximum support to the requests that come from the various channels. The emergency call can be made by the user not only through the Contact Center, but also digitally: through a WhatsApp message or by scanning the QR Code in the insurance documentation provided when subscribing to the service. The digital experience with Mawdy is simple and intuitive, always.
“Our customers can contact us using the means most congenial to them. We are constantly striving to make their customer journey smooth and positive, regardless of the tool used. Establishing a relationship of trust with people aimed at solving problems is a strategic aspect of our mission” concluded Aliani Soderi.