Samsung and Randstad Italia applications open for Samsung and Randstad Italia. A three week course to train 15 specialized technicians for the Veneto region, to independently manage the Samsung specialized assistance centers. Lessons will take place in the virtual classroom and atSamsung Academy of Cernusco sul Naviglio (MI), from 21 March 2022 and for the best three students there is a prize. The candidature they are open until March 14.
Samsung and Randstad Italia open applications to the Customer Service School
The free higher education school promoted by Randstad Italy e Samsung Electronics Italia aims to train 15 specialized technicians. Thus supporting self-employment, giving the technical and relational means to manage Samsung’s specialized service centers.
The course provides well 120 hours of training, 80 in the virtual classroom and 40 in the presence. This makes it possible to specialize in refrigeration and air conditioning systems. But also thinking about the marketing of the services offered, improving communication skills.
The course is free e Samsung will cover the transfer fees to participate in workshops and events. Additionally, the top three students will win free course enrollment to get the F-GAS license worth 1,000 euros. In addition, they will have a kit of tools for interventions worth € 1,300.
A complete training
The course will train students on different topics. Let’s talk about the thermodynamics of refrigeration and air conditioning. But also of the electrical engineering, electronics and electrical measurements. We will also talk about the basics of air conditioning and refrigeration systems, communication protocols, basic principles Internet of Things, fault diagnostics (air conditioning and refrigeration). And then data analysis and report writing, elements of Customer Service, measurement of Customer Service processes, service marketing, behavioral techniques, entrepreneurship. A truly 360 degree course.
Fabio Costantini, Chief Executive Officer Randstad HR Solutions explains: “The Customer Service School represents an important opportunity to enrich one’s technical skills, specializing in a field in great demand by the market. Together with Samsung, we want to provide future generations with all the tools, knowledge, creativity and empathy they need to thrive in a technology-driven future. We are looking for young talents oriented to the world of mechatronics and electrical engineering with the desire to get involved, motivated to transform their interest into a profession, in full autonomy and self-management. “
Vito Fortunato, Head of Customer Service of Samsung Electronics Italia underlines: “For Samsung the relationship with the customer is fundamental. This is why it is of primary importance for us to be able to entrust the presentation, care and advice on our products to fully qualified and always up-to-date professionals. This project with Randstad helps us to respond to a growing demand for technicians with increasingly advanced skills, creating complete professional figures thanks to an innovative and unique training course on the market. “
You can apply by 14 March 2022 to this address.