Inclusiveness at the heart of the new Samsung customer service, which implements full support in Italian Sign Language (LIS).
Samsung for incisiveness: Customer Service implements support in LIS
As of January 2022, Samsung Customer Service introduces a new assistance service to facilitate communication with people with hearing disabilities, thanks to the full support in Italian Sign Language (LIS). Through this new experience, customers will be able to contact an LIS interpreter through a video consultation. The interpreter, in collaboration with the company’s Customer Service team, will be able to meet the needs of each specific user.
To ensure that this new method of contact is concretely compliant and useful for the deaf community, Samsung worked closely with ENS (the National Deaf Organization), which for over 20 years has offered itself as a valid support for including deaf people in social life.
How to access the service
To access the service, a few simple steps are enough! Interested people can request the assistance of a LIS consultant by sending an e-mail to book the video consultation. It is only necessary to have a smartphone, tablet or computer with a webcam and an internet connection. From that moment on, the customer will be able to get in touch with a sign language interpreter and a Samsung expert, who will be able to support him in every request. The service is available on Tuesdays and Fridays, from 12.00 to 13.00. More information on the dedicated page.